We built Proof for traders who are serious about discipline. We understand that choosing a paid tool is a commitment, and we want you to feel confident in that decision. This Refund Policy is written to be clear, fair, and as straightforward as possible — the way any good business should treat its customers.
We believe in the value of what we've built. At the same time, we know Proof isn't for everyone, and we'd rather refund a user who isn't getting value than keep money from someone who isn't satisfied. Our policy reflects that philosophy.
Our promise: If you're not satisfied within your first 7 days, email us and we'll refund you in full. No interrogation, no friction, no questions needed.
Every new Proof subscription — both monthly and annual — comes with a 7-day money-back guarantee from the date of your initial payment.
If you are not satisfied with Proof for any reason within the first 7 days of your first subscription payment, contact us at support@useproof.trade and we will issue a full refund of your payment. You do not need to explain why. You do not need to prove you used the app a certain number of times. You just need to be within the 7-day window.
The 7-day guarantee applies only to your initial purchase. It does not apply to subscription renewals (monthly or annual) after the first billing period.
The 7-day window is calculated from the exact timestamp of your first successful payment charge. For example, if your payment was processed on June 1 at 3:00 PM UTC, your refund window closes on June 8 at 3:00 PM UTC. We go by UTC timestamp on the Stripe payment receipt. When in doubt, contact us early — we'd rather be generous than strict on timing.
You are eligible for a refund under the following conditions:
If you're unsure whether your situation qualifies, email us anyway. We review all requests on a case-by-case basis and will always respond personally — not with an automated rejection.
The following situations are generally not covered by our refund policy. We want to be transparent about this so there are no surprises:
Once your initial subscription period ends and renews — whether monthly or annually — the renewal charge is not eligible for a refund under normal circumstances. If you do not wish to continue your subscription, you must cancel before your renewal date. We send renewal reminder emails in advance to help you stay informed of upcoming charges.
We do not issue prorated or partial refunds for unused days within a billing period when you cancel mid-cycle. Your access continues until the end of the period you have already paid for, and then it ends. This applies to both monthly and annual plans.
We are unable to issue refunds if you simply forgot to cancel your subscription before it renewed. We recommend setting a reminder before your renewal date if you are evaluating whether to continue. Renewal dates and amounts are always visible in your account settings and on your original payment receipts from Stripe.
While we are very sorry to hear when a user isn't satisfied beyond the initial trial period, refunds cannot be issued after the 7-day guarantee window has passed unless there are exceptional circumstances as outlined in Section 12.
Accounts terminated due to violations of our Terms of Service are not eligible for refunds, regardless of when the termination occurs relative to the billing period.
Monthly subscribers are eligible for a full refund of their first monthly payment within 7 days of that payment. After the 7-day window, monthly charges are non-refundable. Because the commitment is only 30 days at a time, we recommend the monthly plan for users who want to try Proof before committing long-term.
Annual subscribers are eligible for a full refund of their annual payment within 7 days of that payment. After 7 days, annual plan payments are non-refundable. The annual plan represents a 12-month commitment at a discounted rate. Because this is a significant upfront commitment, we strongly encourage users who are uncertain about Proof to start with the monthly plan and upgrade to annual once they've experienced the value.
In both cases, the 7-day guarantee is only available on your first purchase and does not apply to renewals.
Proof may offer beta access codes (such as BETA01–BETA10) or other promotional codes that grant free access to the Service without any payment being made.
Because no payment is collected for beta or promotional code access, there is nothing to refund. Beta access codes:
If a promotional code was applied during checkout that reduced the price of a paid plan, only the amount actually charged is eligible for refund consideration within the 7-day window.
Requesting a refund is simple. Follow these steps:
You do not need to cancel your subscription before requesting a refund — we will handle both in the same interaction if needed.
Once a refund is approved, here is what to expect:
| Stage | Timeframe | Details |
|---|---|---|
| Refund Approval | 1–3 business days | We review your request and confirm eligibility. We will email you to confirm approval. |
| Stripe Processing | Immediate upon approval | We initiate the refund through Stripe as soon as it is approved. |
| Bank / Card Processing | 5–10 business days | Your bank or card issuer processes the credit. Timing varies by institution. |
| Statement Appearance | 1–2 billing cycles | In some cases, the refund may not appear on your statement until the next billing cycle. |
Total end-to-end time from approval to funds appearing in your account is typically 5–10 business days. If you have not received your refund after 14 business days from our confirmation email, please contact us and we will investigate with Stripe on your behalf.
Refunds are issued to the original payment method used for the subscription. We cannot process refunds to a different card, bank account, or payment method than the one originally charged.
These are two separate actions and it's important to understand the difference:
Cancellation stops future automatic renewal charges. When you cancel, your access to Proof continues until the end of your current paid billing period. After that, your account is downgraded and you lose access to paid features. Cancellation does not automatically generate a refund for the current or previous period.
A refund reverses a charge that has already been made. Refunds must be explicitly requested by emailing support@useproof.trade. Requesting a refund does not automatically cancel your subscription — if you want both, tell us and we will handle both simultaneously.
If you want to stop being charged but do not want a refund, you only need to cancel. If you want your money back, you need to request a refund. If you want both, contact us and we'll handle it in one email.
We take billing accuracy seriously. If you believe you have been charged incorrectly — for example, charged twice, charged the wrong amount, charged after cancelling, or charged for a plan you did not select — please contact us immediately at support@useproof.trade.
Billing errors caused by Proof or Stripe will be refunded in full, regardless of the 7-day window, and regardless of whether the charge was for an initial subscription or a renewal. We will investigate and resolve confirmed billing errors as quickly as possible.
To help us investigate, please include:
A chargeback is when you dispute a charge directly with your bank or card issuer rather than contacting us first. We ask that you contact us at support@useproof.trade before initiating a chargeback. In most cases, we can resolve billing issues faster through direct communication than through the formal chargeback process.
If you initiate an unjustified chargeback — meaning a chargeback for a charge that was valid and within our published policy — we reserve the right to:
Chargebacks that are the result of unauthorized card use or fraud should be reported to us immediately. We take fraud seriously and will cooperate fully with your bank's investigation.
We are a small team that cares about our users. We understand that life happens, and there are situations that fall outside our standard policy that deserve human consideration.
We will review and potentially approve refunds outside our standard 7-day window in the following types of situations:
Exceptional circumstance requests are reviewed individually and are approved at Proof's sole discretion. To submit an exceptional circumstances request, email support@useproof.trade with the subject line "Exceptional Refund Request" and a clear description of your situation. We will respond within 3–5 business days.
We will always try to do the right thing. We ask that you extend us the same good faith.
For all refund requests, billing questions, cancellation requests, or any other payment-related matter, contact us at:
Proof Support
Email: support@useproof.trade
Subject line: "Refund Request" or "Billing Question"
Website: useproof.trade
We respond to all refund and billing inquiries within 1–2 business days. For urgent billing matters, include "URGENT" in your subject line and we will prioritize your request.
We do not process refunds over social media, live chat, or any channel other than email. All refund decisions are communicated via email and the refund itself is processed through Stripe.